Returns Policy
Please refer to the document below for all the information.

We can help and support you after your purchase

Return Policy for

Thank you for shopping at, your trusted source for premium bathroom products. We strive to provide you with high-quality merchandise and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to help with our standardized return policy.

14-Day Return Policy: We offer a 30-day return policy from the date of delivery. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange, unless there are mitigating circumstances.

Eligibility for Returns: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it. It must also include all original tags and accessories.

Non-Returnable Items: Certain items are non-returnable, including:

  • Customized or personalized products
  • Items marked as final sale.
  • Clearance items

Return Process: To initiate a return, please follow these steps.

  1. Contact our customer support team at within 14 days of receiving your order. Provide your order number and a brief explanation of the reason for the return.
  2. Our customer support team will provide you with a Return Authorization (RA) number and instructions on how to return the item.
  3. Pack the item securely in its original packaging, including all accessories and tags.
  4. Clearly mark the RA number on the outside of the package.
  5. Ship the item to the address provided by our customer support team

Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges: If you need to exchange an item for a different size or colour, please contact our customer support team. We will assist you in processing the exchange, and the replacement item will be shipped once the original item is received and inspected.

Shipping Costs: Shipping costs for returning items are the responsibility of the customer unless the return is due to an error on our part or a defective product.

Contact Information: If you have any questions about our return policy, please contact us at: Email: Phone: [01895910603] reserves the right to update or modify this return policy at any time without prior notice. Please check our website for the most up-to-date information regarding our return policy.